Privacy policy

Privacy Policy
Last updated: June 19, 2025

Ripsnorter B.V. (“we”, “us”, or “our”) operates this online store and website (“Services”) to offer you a curated shopping experience. This Privacy Policy describes how we collect, use, disclose and safeguard your personal data when you interact with our Services — including browsing, ordering, subscribing to communications, or contacting us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This Privacy Policy applies to personal data processed by:

Ripsnorter B.V.
Kranebittenbaan 27
3045AW Rotterdam, The Netherlands
Chamber of Commerce: 96867868
Email: hello@ripsnorter.nl

We are the data controller under the EU General Data Protection Regulation (GDPR).

2. What Personal Data We Process

We may process the following categories of data, depending on your interaction:

Identity and contact data – name, email, phone number, billing/shipping address
Order and payment data – transaction info (processed securely via Shopify Payments)
Account and preference data – login, settings, communication preferences
Communication content – messages or support queries you send to us
Device and technical data – IP address, browser, device identifiers
Usage data – interaction with our website (e.g. pages viewed, cart activity)
Marketing and analytics data – campaign engagement (via Mailchimp), behavior on site (via Google Analytics)
Profile data – future use for segmentation or advertising (e.g. via Meta Ads), only with consent

We do not knowingly process data from minors under the age of majority in your jurisdiction.

3. How We Collect Your Data

We collect your personal data:

Directly from you (via purchases, forms, account setup, support)
Automatically via cookies and analytics tools
Via third parties such as Shopify, Mailchimp, and analytics or marketing platforms (with your consent)
In future via advertising partners (e.g. Meta), subject to prior consent

4. Why We Use Your Data

We process your personal data for the following purposes:

To fulfill orders and manage your account
To process payments securely
To provide customer service and support
To send you newsletters and promotions (only if you opted in)
To analyze website performance and improve the Services
To create marketing profiles and show personalized ads (only with consent)
To comply with tax, legal, or regulatory requirements

5. Legal Grounds for Processing

We rely on the following GDPR legal bases:

Contractual necessity – e.g. to process your order
Consent – e.g. for marketing, analytics, advertising cookies
Legal obligation – e.g. for record-keeping and tax compliance
Legitimate interest – e.g. website optimization, fraud prevention (in minimal and proportionate cases)

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. How Long We Keep Your Data

We retain personal data no longer than necessary:

Order/invoice data – 7 years (Dutch tax law)
Newsletter subscriptions – until unsubscribed
Analytics data – up to 14 months (Google Analytics default)
Customer service messages – up to 2 years
Advertising and profiling data – only during consented period

7. Who We Share Data With

We only share your data with carefully selected service providers:

Shopify – e-commerce platform and processor of payment, shipping and user data
Google Analytics – for statistical site analysis
Mailchimp – email marketing tool
Shipping providers – PostNL, DHL, and similar couriers
Meta Platforms (future use) – for advertising, only with consent

All processors act under contract and comply with GDPR via Data Processing Agreements (DPAs). Shopify may act both as processor and, in limited cases, as a controller.

8. International Transfers

Your data may be processed in countries outside the EU/EEA (e.g., USA, Canada). In such cases, we ensure protection by using:

Standard Contractual Clauses (SCCs) approved by the European Commission
Additional technical and legal safeguards as appropriate
Transfers only to parties with adequate protection mechanisms

You may request a copy of these safeguards by contacting us.

9. Cookies and Tracking

We use cookies for the following purposes:

Functional cookies – essential for site functionality
Analytics cookies – e.g. Google Analytics, activated only with consent
Marketing cookies – e.g. Mailchimp and Meta tracking pixels, only if you opt in

Our cookie banner allows you to manage and withdraw consent at any time.

10. Your Rights under the GDPR

As an EU/EEA resident, you have the right to:

Access your data
Correct or delete your data
Restrict or object to certain processing
Data portability
Withdraw consent
Lodge a complaint with your local data protection authority

To exercise these rights, contact us at hello@ripsnorter.nl. We may ask you to verify your identity.

11. Shopify’s Role

Our Services run on Shopify. Shopify may process personal data on our behalf (as processor) and for its own purposes (as independent controller). For example, Shopify may aggregate your data across multiple stores for service optimization or fraud prevention.

Read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

12. External Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

13. Data Security

We use appropriate technical and organizational measures to protect your data. However, no system is completely secure. Please avoid sending sensitive data via unencrypted channels.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The most recent version will always be posted on our website.

15. Contact

For questions, complaints, or privacy-related requests, contact:

Ripsnorter B.V.
Kranebittenbaan 27
3045AW Rotterdam, The Netherlands
Email: hello@ripsnorter.nl